SPS-02244 Microsoft Service Support

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    "name": "Scottish Prison Service"
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      "awardID": "SPS-02244",
      "dateSigned": "2025-08-15T00:00:00Z",
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        "currency": "GBP"
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  "date": "2025-11-04T00:00:00Z",
  "description": "(SC Ref:807440)",
  "id": "rls-91-NOV542698",
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    "description": "The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:\r\n -Technical Support \u00e2\u0080\u0093 Organisation wide 24/7 problem resolution support \u00e2\u0080\u0093 As needed without limit on hours spent resolving or number of incidents.\r\n -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.\r\n -Escalation Management \u00e2\u0080\u0093 Named resource assigned for critical issues.\r\n -IT health \u00e2\u0080\u0093 On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)\r\n -Account Management \u00e2\u0080\u0093 Designated Customer Success Account Manager\r\n -Optional Technical Training \u00e2\u0080\u0093 On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)",
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        "description": "The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:\r\n -Technical Support \u00e2\u0080\u0093 Organisation wide 24/7 problem resolution support \u00e2\u0080\u0093 As needed without limit on hours spent resolving or number of incidents.\r\n -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.\r\n -Escalation Management \u00e2\u0080\u0093 Named resource assigned for critical issues.\r\n -IT health \u00e2\u0080\u0093 On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)\r\n -Account Management \u00e2\u0080\u0093 Designated Customer Success Account Manager\r\n -Optional Technical Training \u00e2\u0080\u0093 On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)",
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        "id": "NOV542698",
        "title": "SPS-02244 Microsoft Service Support",
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        "description": "SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services).\r\n An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.",
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    "status": "complete",
    "title": "SPS-02244 Microsoft Service Support"
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}