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Social Security Scotland Live Service Team

Social Security Scotland

Buyer Contact Info

Buyer Name: Social Security Scotland

Buyer Address: 3rd Floor, Agnes Husband House, 17 South Union Street, Dundee, UKM, DD1 4BF

Contact Name: Yvonne Graham

Contact Email: Yvonne.Graham@socialsecurity.gov.scot

Status
complete
Procedure
selective
Value
9700000.0 GBP
Published
12 Sep 2025, 00:00
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72000000
Region
n/a
Awarded To
Mphasis UK Limited
Official Source
Open Public Contracts Scotland

Description

Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

Linked Documents

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No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539085

Link Title: Social Security Scotland Live Service Team

Link Description: Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

Lots

Lot Description: Call-off from Lot 2 (SPM Resources) of Social Programme Management (SPM) Dynamic Purchasing System for Social Security Scotland Live Service Team.. This is not a fixed-price contract, so actual spend may differ from the stated value. This notice was first published on PCS under ref:FEB441350. This retrospective publication on Find a Tender is being made to fulfil our obligation under Regulation 51(5) of the Public Contracts (Scotland) Regulations 2015.

Lot 1 Status: complete

Lot 1 Has Options: Yes

Lot 1 Options: There is an option to extend the term of this contract for up to 24 months. The estimated cost of such extension has been factored into the contract value stated above. The contract includes provisions that allow for flexibility in resource levels throughout the contract term. This means that additional roles or increased volumes of existing roles may be brought in to meet changing service demands, including short-term spikes or emerging technical requirements. As a result, the actual spend may vary from the published contract value to accommodate these adjustments, in line with the contract’s terms.

Lot 1 Award Criterion (quality): Quality

Documents

Document Title: Social Security Scotland Live Service Team

Document Description: Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

Raw Notice JSON

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